Order Fulfillment Specialist

Order FuFillment Specialist

The Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team. This position will be responsible for Supply Chain related tasks such as open order reporting to customers, investigating and analyzing to expedite where required and working with regional and global colleagues to resolve late orders and order issues.

RESPONSIBILITIES:

• Maintain good image of the Company and build good relations with internal/external customers in handling their queries, complaints, etc.
• Recognize and respond to client’s needs by gathering and analysing relevant data to support calculated decision making, while improving supply chain efficiency and documenting trends.
• Prepare recommendations and optimize data results where possible to improve delivery expectations.
• Create and distribute open order reports to all impacted stakeholders. Reports will include: SIFOT, status of all open orders, expected ship dates, expedites where available and additional pertinent information. 
• Coordinate with internal suppliers and colleagues for order inquiries, expedites and issue resolution, including entering internal support tickets.
• Order management of assigned customer accounts including order follow-up and order investigation.
• Expedite customer orders at customers request and whenever possible.
• Participate in customer collaboration meetings.
• Handle difficult and challenging situations by phone/email in a courteous and professional manner. 
• Comply with the organization’s people management, environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards.
• Perform special duties and carry out special assignments, as required by lead and/or supervisor, determined by business needs.

KNOWLEDGE /EDUCATION /EXPERIENCE:

• Supply chain experience: mining and/or construction experience is highly preferred.

SKILLS AND ABILITIES:

• Strong attention to detail and strategic thinking.
• Customer service and troubleshooting skills.
• Able to work well under pressure with independence.
• Tech savvy - can navigate multiple software systems and utilize company hardware with ease.
• Proficiency in MS Office, especially: Excel, Word and Outlook is required.
• Exceptional analytical, conflict resolution, and objection handling skills.
• Customer centric with a teamwork mindset and focus.
• Positive attitude.
• Excellent interpersonal and customer service satisfaction skills.
• Exceptional verbal and written communication skills are required.

EXPERIENCE:

• 5 years previous experience.
• Bilingualism is an asset, English and French (for Quebec).