Product Specialist

Your Mission as a Product Specialist

Are you a technical expert who enjoys solving complex equipment challenges and helping customers get the best performance from their fleet?

At Epiroc, our customers depend on reliable, high-performing equipment to drive productivity in demanding mining environments. As a Product Specialist, you will serve as the technical authority for Epiroc Trackless Mining Machines (TMMs), providing expert support across maintenance, troubleshooting, commissioning and performance optimization. This role is ideal for a hands-on professional who is passionate about technology, customer success and continuous improvement.

What you'll do

• Provide expert technical support on Epiroc trackless mining equipment, including commissioning, fault diagnosis, repair and maintenance of hydraulic, pneumatic, mechanical, electrical and electronic systems.
• Perform predictive, preventive and corrective maintenance activities to maximize equipment reliability, availability and operational performance.
• Conduct advanced troubleshooting, root cause analysis and machine audits, including RigScan assessments, while developing sustainable solutions to prevent recurring failures.
• Support breakdown response activities, major machine repairs, critical component planning and warranty claim processes to minimize customer downtime.
• Partner with customers, technicians and operational teams to identify opportunities for improving equipment performance, reliability and maintenance practices.
• Deliver technical guidance and training to operators, artisans and maintenance personnel to enhance equipment knowledge and operational effectiveness.
• Prepare and maintain technical reports, equipment performance analyses, maintenance records and improvement recommendations while providing regular updates to customers and stakeholders.
• Promote and maintain compliance with Epiroc, customer and mining safety standards by actively participating in risk assessments, safety initiatives and environmental compliance activities.

What you'll bring

• Grade 12 / Matric and a Section 26D Trade Test qualification in Diesel Mechanic, Earthmoving Mechanic, Millwright, Electro-Mechanical Engineering or a related trade. An Engineering National N Diploma (N6) will be advantageous.
• Minimum 5 years' experience maintaining mining or drilling equipment, with Epiroc equipment experience considered a strong advantage. Experience in a Master Technician or technical leadership capacity will be beneficial.
• Strong technical expertise in mechanical, electrical and hydraulic systems, with proven diagnostic, troubleshooting and repair capabilities on mining equipment.
• Ability to interpret technical drawings, schematics, service documentation and product catalogues to effectively support equipment maintenance and repairs.
• Knowledge of underground and surface mining environments, with exposure to CAN Bus, automation systems, rig control technologies or related mining technologies being advantageous.
• Strong analytical, communication and problem-solving skills, with the ability to work independently while collaborating effectively with customers and technical teams.
• Valid driver's licence, medical fitness for mine-site work and willingness to work underground when required.

Who you are

• You are a hands-on technical professional who enjoys solving complex equipment issues.
• You take pride in delivering high-quality work and exceptional customer service.
• You are proactive, dependable and motivated by continuous improvement.
• You communicate effectively with both technical and non-technical stakeholders.
• You thrive in challenging environments and perform well under pressure.
• You are committed to maintaining the highest standards of safety and compliance.
• You enjoy sharing knowledge and helping others develop their technical capability.

Location: Mokopane

Closing date: 22 September 2026

Why join us?

At Epiroc, you'll work at the forefront of mining innovation, supporting world-class equipment and helping customers achieve safer, more productive operations. You'll have the opportunity to further develop your technical expertise while working alongside experienced professionals in a collaborative, customer-focused environment.

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information such as a photo, ID number, address or date of birth from your application.

Epiroc is a global productivity partner for mining and construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment and solutions for surface and underground applications. The company also offers world-class service and aftermarket support, as well as solutions for automation, digitalization and electrification. Learn more at www.epirocgroup.com.