President Parts & Services Division EMEA

President – Parts & Services Division EMEA

We are looking for a President to lead Epiroc’s Parts & Services Division in the EMEA region.

The mission

Your overall Mission as President of the Parts & Services division EMEA will be to take full responsibility for the consolidated operations in the EMEA region. You will lead product companies as well as customer centers to deliver outstanding customer support and be a true partner to our customers. Your teams will be efficient and implement the strategic directions of the group for successful long-term development in the region.

The mission includes growing our aftermarket to our full potential within core and adjacent to core. The initiatives should focus on growing our overall customer share, achieved by a continuous stream of new innovative new service products launched in a fast and planned manner.

Our capabilities related to service contracts, service workshops, spare part availability, on site support should be world class and be prepared for industrializing the new technologies that Epiroc is putting on the market, digitalization, electrification, and automation. Your structure shall support Epiroc teams working for the life of the mine along side our customers, and deliver true value of our solutions as they are brought to site.

Key responsibilities

• Ensure that everything we do in the region results in every team member going home safe and healthy everyday
• Implement the customer centric perspective and prepare for the digital journey
• Secure partnerships at the highest levels in our key customers
• Growing share of wallet on Key Spare Parts
• Expanding our remanufacturing capabilities and services
• Increasing our sourcing capability in the region, looking for local sourcing for non- critical parts
• Growth and increased customer stickiness through branding and making commercial parts proprietary.
• Pushing digitalization and develop condition-based maintenance offering
• Developing e-Commerce to capture share  
• Facilitate the flow of talent between China and the Chinese customers and contractors in the region (Sales, Service, and Supply chain professionals)

Key areas to address

• Successful teams supported with strong focus on competence and capability development and high standards of work
• Commercial intensity, approach the customers’ with Epiroc’s One Team One Fight philosophy to show one Epiroc comprehensive solution to the customer
• Service efficiency- with the ambition to be more productive over time
• Supply chain performance; continuously improve on time in full availability, inventories and freight costs
• Courageous leadership - inspire personal growth and commitment
• Growth via M&A - a clear strategy and pipeline of potential businesses, expanding on our core and ensuring successful post-merger integration
• Sustainability, diversity and safety in focus. Growth opportunities in the areas that improves safety and life cycle management to ensure execution towards group targets for sustainability for 2030.

In this position, you will report to Business Area President Equipment & Service, Jess Kindler.

Experience and requirements

• Proven leadership results, and international experience in a variety of product lines and geographies
• Ideally experience from operations in a Product Company as well as sales and marketing from a Customer Center
• Proven communication, strategy skills, and great collaboration
• Clear long-term vision with the ability to achieve results through others.
• University degree - technically and/or commercially. He/she should be fluent in English. A good command of other languages would be seen as an asset.  Experience in Mining and surface and underground applications is paramount.

Personal Characteristics

We are looking for a dynamic person with a clear vision for the Parts & Services EMEA division and how to develop the business going forward. You are highly driven and strongly customer-oriented, with an entrepreneurial mindset and the ability to energize people – to create high-performing and agile teams that make things happen. You are willing to travel extensively and can manage a heavy workload at times. 

Location

Preferably Africa, close to a major international airport

In case a candidate from another country applies and is successful, Expatriate Terms and Conditions may apply.

Recruitment process

Please submit your CV in English by creating an account in our recruitment system as soon as possible, but no later than 2026.01.11. We review applications on a rolling basis. Please note that due to regulations, we cannot handle applications received through email.

For questions about the position please contact: SVP Brand, Communication & HR Nadim Penser at nadim.penser@epiroc.com 

For questions about the recruitment process or application please contact Group Talent Acquisition Manager at therese.reinfeldt@epiroc.com

Epiroc provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Epiroc complies with applicable country, state, and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Epiroc supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.