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ERP Service Engineer

Functional area:  IT
Onsite or Remote:  Onsite
Country/Region:  CN
City:  Nanjing
Location: 

Nanjing, JS, CN, 210038

Company name:  Epiroc
Date of posting:  Aug 21, 2026

Are you ready?

Main tasks and responsibilities

•  Receive incidents from users by phone and email in daily work, dispatch incident to the right support resource to solve the issue, Monitor the incident and make sure it have progress with the correct assignee, make sure we have the correct priority on the incident
•  Handle user set-up and access request from ServiceNow
•  Monitoring system environment (job, message, EDI, MEC...) 
•  Build knowledge and help solve incident in supply chain and service area, work with support resources, external consultant, and other cross functional department to help user to solve problem 
•  Good communication skill
•  Documentation

 Competences, skills and experience

•  Good command in English is required or/and strong ambition to learn. 
•  Have working experience in ERP system or have overall understanding about ERP system
•  Know about workflows/processes in production or logistic company (Supply chain, Service)
•  Having support or service desk background/experience is preferable, or very interesting in ERP support area

Behaviors

•   Has a strong ability for self-study
•   Have strong communication and coordination skills
•   Has a certain understanding of enterprise ERP, and has the mind of 'supporting'

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

 


Job Segment: Construction, Supply Chain, Sustainability, ERP, Service Desk, Engineering, Operations, Energy, Technology, Customer Service

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