Process & Application Specialist

Are you looking for a role with global exposure? Do you have background in Service operations or other Customer Center experience? Do you want autonomy while supported in a friendly team? Then this could be a job for you!

The Global Process Organization – Service, seeks a colleague to join their team as Global Process Specialist – Service. Our mission is to accelerate towards an easier aftermarket service future and maximizing customers’ productivity. This role presents as opportunity to be involved in critical, global business solution using latest technology while working within a small dedicated team.

Your mission

As a Process Specialist – Service, your mission is to continuously improve the MORE Service Template (process design, configuration, interfaces, support material/documentation), to improve service effectiveness and efficiency.

Your responsibilities:

• Play an active role in the M3 Cloud solution and provide expertise on workshop service processes and tasks

• Support the rollout of the solution across Customer Centers

• Collaborate with the MORE team, and various stakeholders

• Discover and drive improvement and user friendliness opportunities with existing users

Your profile

As an ideal candidate, you should have a minimum of 3 years of experience working as a user of ERP systems in a service-oriented role. Previous experience as a Business Key User is highly advantageous. You must have a keen interest in systems and the ability to adapt to new cloud-based solutions. Strong technological aptitude is essential, along with the capability to perform testing and maintain comprehensive documentation.

Excellent communication skills are required to effectively collaborate with business key users, and recommending necessary changes to templates. High emotional intelligence, strong analytical abilities, and a detail-oriented approach are crucial for following through on priorities and synthesizing optimal solutions.

Good English (verbal and written) communication skills are required. Additional language is a plus.

Life at Epiroc

By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled and helpful colleagues who live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over 113 different nationalities!

In addition to the fact that we have a culture that is characterized by development combined with having a good balance between work and leisure, there are some things that makes us a little extra proud to work at Epiroc:

• Global career opportunities

• Epiroc University, for your own competence development

• Benefits package