Regional KA Manager

Role Overview

As the Regional KA Manager, you will establish and lead cross-functional teams jointly between China Customer Center (CC China) and RCCs to facilitate smooth project coordination and optimize the customer experience for Chinese clients engaging in overseas projects. You will be entrusted with end-to-end responsibility for selling capital equipment, including drill rigs, loaders, and utility vehicles, to Chinese customers abroad. This encompasses the management of complex, cross-border tender processes, pricing and contract negotiations, and safeguarding project execution in line with profitability and compliance standards.

Your role extends to assisting RCC service teams in adapting to Chinese business culture to foster mutual understanding and service excellence. Supporting the General Manager of the RCC, you will cultivate multi-level strategic relationships with Chinese customers, and collaborate with segment and district teams to ensure divisional support is secured for overseas projects.

Serving as a trusted advisor and the primary point of contact, you will conduct regular business reviews to deeply understand customer objectives and challenges, enabling tailored alignment of Epiroc's offerings with customer operational goals. Driving aftermarket sales and services, coordinating equipment startup and training alongside Field Service Engineers and technical specialists, and promoting Chinese business practices within Epiroc are key to your responsibilities.

Key Responsibilities

• Lead and synchronize joint teams between Chinese and overseas customer centers to increase customer satisfaction and repeat business opportunities.
• Manage full sales lifecycle for capital equipment to Chinese customers in international projects: tendering, pricing, contract negotiation, and deal closure.
• Support RCCs’ development in parts and service business to complement equipment sales.
• Facilitate cultural competency by guiding RCC service teams in understanding and embracing Chinese business practices.
• Establish and maintain multi-tiered business relationships between Chinese customers and RCC leadership.
• Collaborate with segment and regional district teams to garner divisional backing for overseas opportunities.
• Act as the principal advisor for Chinese clients by performing regular engagement reviews and aligning solutions to meet their operational requirements.
• Partner with regional aftermarket teams to drive post-sale services and revenue growth.
• Coordinate with technical teams ensuring seamless equipment deployment, operational training, and ongoing technical support.
• Ensure cohesive customer engagement by working closely with RCC and division teams to maintain consistent communication and project clarity.
• Monitor contract profitability, enforce cross-border compliance, and navigate risk prevention tactics.
• Promote integration of Chinese business approaches within local Epiroc teams to enhance service delivery.
• Participate actively in periodic regional review meetings reporting transparently on account performance, challenges, and growth opportunities.

Qualifications & Competencies

• Language: Native-level fluency in Mandarin Chinese and proficiency in English to facilitate cross-cultural communication.
• Experience: Proven expertise in managing key Chinese accounts ideally in the mining, heavy equipment, or industrial fields. Demonstrated success in handling complex cross-border projects from tendering to contract execution.
• Technical Knowledge: Strong understanding of underground mining methods and related equipment such as drill rigs, loaders, and utility vehicles. Capability to engage effectively with technical teams and interpret customer operational requirements.
• Soft Skills: Exceptional interpersonal and influencing abilities, customer-focused mindset emphasizing durable partnerships, adaptability in multicultural environments, resilience in dynamic conditions, and strong commercial insight aimed at delivering measurable results.

Why Join Epiroc and This Team?

• Develop deep cross-regional and cross-cultural leadership skills enriching your global career perspective.
• Enhance comprehensive professional competencies through managing the full lifecycle of Chinese key account projects, mastering complex project logistics, business negotiations, profitability control, and compliance management.
• Contribute meaningfully to sustainable mining and construction industries, advancing innovations that support the global energy transition and infrastructure development.
• Become part of a diverse, inclusive, and innovation-driven company culture where authenticity and unique perspectives are valued and nurtured.

About Epiroc

At Epiroc, we accelerate transformation in mining and infrastructure development by providing pioneering equipment, digital solutions, and aftermarket services to customers globally. With operations in over 150 countries, we are committed to sustainable practices and creating value by harnessing the power of innovation and inclusive collaboration.

We seek dynamic individuals passionate about growth and innovation to join us. At Epiroc, we emphasize authentic diversity and a culture that embraces new thinkers to shape the future of mining and industrial operations.

Learn more about how you can grow with Epiroc at www.epiroc.com.