Technical Service Engineer

Job Description: Technical Service Engineer

As a Technical Service Engineer, you will play a key role in contributing to the success of the Underground Mining Product Portfolio by securing technical competence within Customer Centres and providing valuable field feedback to drive continuous product improvement. You will act as the primary technical interface between customer centre and product company, ensuring high equipment reliability, productivity, safety, and customer satisfaction.

In this role you will get the opportunity to meet people and get to know different cultures. The position requires extensive interaction with customer at mine sites having Epiroc TME and LHD fleet, delivering technical training, and enhancing customer value through application expertise. 

This role involves extensive domestic and international travel and requires a strong commitment to a Safety-First culture.

Product & Application Support

• Provide expert guidance on underground mining applications and equipment utilization.
• Support customers in achieving maximum equipment productivity, and reliability.
• Analyse machine performance data and recommend operational improvements.
• Promote best practices in equipment operation and maintenance.

Training & Competence Development

• Develop and deliver technical and application training programs for service team in the field.
• Conduct classroom and field-based training on products, systems, maintenance practices, and underground mining applications.
• Assess competency gaps and support continuous competence development initiatives.

Continuous Product Improvement

• Capture and communicate the product feedback to provide engineered solution in the field.
• Identify recurring product issues and opportunities for product enhancements.
• Collaborate with different stake holders in continuous improvement projects.

Experience Requirements

• Minimum 7-8 years of relevant experience in technical service, field service, or product support within the mining or construction equipment industry.
• Proven experience working at customer mine sites supporting underground mining equipment.
• Hands-on experience providing technical support for:
• Underground Drill Rigs
• Underground Mining Trucks
• Demonstrated customer-facing experience managing technical discussions and issue resolution at mine sites.
• Strong underground mining application knowledge.
• Experience delivering technical and operator training programs.
• Good understanding of equipment lifecycle management and Total Cost of Operation.

Knowledge & Skills

• Strong knowledge of underground mining operations and applications.
• Excellent troubleshooting and diagnostic capabilities.
• Sound understanding of hydraulic, electrical, electronic, mechanical, and control systems used in underground mining equipment.
• Ability to interpret technical documentation, service reports, and performance data.
• Strong presentation and training delivery skills.
• Customer-focused mindset with excellent communication and interpersonal skills.
• Proficiency in root cause analysis methodologies.
• Ability to work independently in challenging underground mining environments.
• Strong organizational and problem-solving skills.
• Good proficiency in Microsoft Office and digital service tools.

Education Qualification:

• You have a relevant technical education, preferably a bachelor’s degree or Diploma combined with practical experience and relevant experience from mining and construction industry/equipment. It is also important that you have the ability to maintain high productivity in a changing work environment.