Руководитель департамента Сервиса и запасных частей (PSD), Астана

Business Line Manager (PSD) – Epiroc Central Asia

United in Performance. Inspired by Innovation.

At Epiroc, our Parts & Services (PSD) Division provide a complete range of services with the aim of maximizing customers’ productivity. The division focus on spare parts supply, supply chain and professional service, support solutions and training. Epiroc Central Asia Customer Center, is now recruiting for a Business Line Manager – PSD. This role would be based in Astana, Kazakhstan.

Are you ready for a big challenge and would like to contribute to Epiroc Central Asia growing business, being fully responsible to achieve sustainable growth and development of the people, business, and products and services through acceleration of transformation?

The role of Business Line Manager-Parts and Service (PSD) is responsible for results of this Business Line (BL) in Central Asia. You will be expected to provide dynamic leadership to the team to optimize deliverables for Sales & Marketing, Operations including Work Shop, Technical Service, Planning & Training. To ensure continuous improvement at service agreements by implementing reliability engineering. Sustain inventory level at accepted level.
The position reports to General Manager and will be an integral part of the management team. We operate as ‘One Epiroc´ and the role of this position is to be a center of collaboration. The role is important to drive objectives in line with Epiroc group strategy; adding value for customer, creating sustained customer experience and loyalty, generating financial growth and profit, covering Profit & Loss and Balance Sheet for PSD as well as associated operational efficiencies.

We are looking at a strong leader who ideally has hands on experience and knowledge of the mining and construction market, is passionate about working with people and growing them while delivering consistent results. We require a result - oriented individual with an established track record of successful customer management, proven commercial skills and negotiation ability with strong analytical capability to grasp and execute strategic objectives.

Job Description

Responsible for Profit & Loss and Balance Sheet for PSD operations.

Develop business plans, revenue forecasts, budgets, organization structure, service centers based on current fleet of capital equipment and expected addition over the next 3 years and manage PSD to achieve desired results.

Key drivers will be Territory management practices and customer satisfaction.

Cooperate effectively with cross-functional teams and Divisional team to deliver output.

Ensure that all safety related aspects are managed and adhered to in each area and all Epiroc’s facilities of responsibility.

Oversee technical training and development of PSD team to provide tools and processes for excellent service.

Manage and optimize performance of large service agreements together with a team of site managers.

Drive and manage local team of the area and ensure a team of high-performing and collaborative employees – by recruiting from a diverse pool and following Epiroc’s recruiting practices and developing competencies of the team. Continuously improve gender diversity and employment equity in the area.

Promote Company Inclusion & Diversity Vision by enhancing learning and development opportunities and accelerating the development of diverse talent pipeline. 

Female recruitment in operational role.

Safeguard Epiroc's future through effective succession planning (grow second line of managers);

Ensure every team member is contributing in a positive way to the Company goals, and identify continuous improvement opportunities in team setup.

Work seamlessly with Capital equipment BLMs so as promote Epiroc as a total solution.

Develop close relationships with all key stakeholders and drive Governance Structure formulated to meet customer at different levels at regular intervals.

Support the Epiroc Group’s vision by contributing continuously to the Customer - Value and a Customer - Care centric culture

Safeguard a safe and healthy working environment in your domain including Workplace, Workshops, Training Centre and Sites where we have Service Agreements. Ensure that "The Epiroc Way" & "Code of Conduct" is followed.

The position requires frequent domestic and occasional overseas travel.

Experience and educational requirements

A result oriented and experienced professional in the aftermarket field.

A proven record of accomplishment in aftermarket with a strong commercial knowledge.

Bachelor’s degree or extensive relevant experience in the mining and construction business in lieu of formal education
Strong customer focus

Proven ability to multi task and work under pressure

Knowledge/skills

Strong Negotiation skills

Strong business acumen

Ability to lead change through a large organization consisting of both in house and remote employees

Demonstrate excellence in development and execution of strategy

Strong analytical skills; full knowledge and understanding of Profit and Loss statements

Good command of oral and written English. 

Socially aware and able to work as part of a diverse team

Proficient in use of MS Office/Outlook/Excel

Professional level of English is required. Russian language will be an advantage.

Personality Requirements

A self - motivated individual who is performance driven

Strong collaborator

Capacity to build excellent customer and ‘peer’ relationships.

An outgoing team leader and coacher with a practical "hands-on" approach.

Closing Date:  May 8. 

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com