Customer Care specialist

Functional area: Marketing & Sales

Onsite or Remote: Onsite

Country/Region: KZ

City: Nur-Sultan

Location:

Nur-Sultan, KZ, Z00K2P1

Company name: Epiroc

Date of posting: Jun 17, 2026

1. Main tasks & responsibilities

Manage end-to-end customer order process: quotations, order entry, invoicing, and delivery coordination
Communicate with customers on orders, availability, timelines, and documentation
Coordinate shipments, prepare all shipping and compliance documents
Work closely with Sales, Supply Chain, Finance, and Product teams
Maintain accurate CRM and order data
Resolve customer issues, claims, and escalations in a timely manner

2. Competences, skills & experience

Experience in customer service, order management, or sales support
Strong knowledge of ERP/CRM systems (preferably BPCS, 1C, CRM tools)
Understanding of logistics, documentation, and trade compliance processes
Strong organizational and multitasking skills
Good communication and stakeholder management skills
Attention to detail and accuracy in data handling

3. Behaviors for success

Customer-focused and service-oriented mindset
Proactive communication and problem-solving approach
Strong ownership and accountability
Ability to work cross-functionally and build relationships
Resilience under pressure and ability to manage multiple priorities

4. Why join this position/department

Opportunity to work in a dynamic, cross-functional international environment
Key role in delivering excellent customer experience and business success
Exposure to end-to-end commercial and supply chain processes
Professional growth in systems, processes, and customer management
Collaborative and supportive team culture

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com