Product Manager

As Product Manager Underground, you play a pivotal role in driving the sustainable growth of the Parts & Service Division (PSD) within the Underground segment. You act as the voice of the customer, bridging market needs with internal capabilities to shape and deliver value-driven service and product offerings. Your responsibilities span strategic portfolio development, market intelligence, customer engagement, and cross-functional collaboration.
You are accountable for:Business Development: Identifying opportunities, defining product value, and supporting premium positioning of Epiroc solutions.
Customer-Centric Innovation: Gathering insights from field visits, developing case studies, and translating customer feedback into actionable improvements.
Strategic Alignment: Supporting Epiroc's priorities in safety, digitalization, and sustainability through tailored offerings and proactive planning.
Operational Excellence: Coordinating with CES, training, sales, and planning teams to ensure seamless execution and customer satisfaction.
Market Leadership: Conducting competitive analysis, pricing strategy, and territory management to reinforce Epiroc's leadership in the Surface segment.
You are expected to uphold Epiroc's Code of Conduct, safety standards, and internal policies, while continuously developing your competencies and contributing to a culture of innovation and responsibility.

Professional Competences
Technical Expertise: Solid understanding of underground mining equipment operation and maintenance. Ability to identify technical solutions and communicate them effectively to customers.Product Knowledge: Familiarity with Epiroc's product portfolio and competitor offerings in the underground mining segment.
Market Insight: Ability to analyze market trends, customer needs, and competitive landscape to shape product strategy and value propositions.

Skills

Customer-Centric Communication: Strong interpersonal and presentation skills to articulate product value and engage with stakeholders across functions.
Analytical Thinking: Capability to interpret customer feedback, assess product performance, and develop case studies that demonstrate ROI and technological benefits.
Project Coordination: Experience in cross-functional collaboration, including sales, service, training, and engineering teams.
Digital Literacy: Proficiency in MS Office tools (Excel, PowerPoint, Outlook) for reporting, analysis, and presentation.
Language Skills: English proficiency at a minimum Elementary level (reading, writing, speaking) to operate in a multinational environment.

Experience

Industry Background: Minimum 3 years of experience in mining or construction equipment aftermarket (sales, service, or product management).
Field Exposure: Experience with customer site visits, product evaluations, and feedback collection to inform product development and service strategies.
Sales & Marketing Support: Proven ability to support pricing strategies, tender documentation, and development of sales tools and training materials.

To thrive in the role of Product Manager Underground, the candidate should consistently demonstrate the following behaviors:
Customer FocusActively listens to customer needs and translates them into actionable solutions.
Builds trust-based relationships through responsiveness, transparency, and reliability.

Proactive Ownership
Takes initiative in identifying opportunities and solving problems before they escalate.
Demonstrates accountability for results and follows through on commitments.

Collaboration & Influence
Works effectively across departments and functions to align goals and drive joint success.
Communicates clearly and persuasively to influence stakeholders and support decision-making.

Strategic Thinking
Connects day-to-day activities with long-term business goals and Epiroc's strategic priorities.
Anticipates market trends and customer needs to shape future offerings.

Continuous Improvement
Seeks feedback and uses it constructively to improve processes, products, and personal performance.
Embraces innovation and change as opportunities for growth.

Safety & Integrity
Acts in accordance with Epiroc's Code of Conduct and "The Way We Do Things".
Prioritizes safety, health, and environmental standards in all activities.