Service Administrator

Functional area: Service

Onsite or Remote: Onsite

Country/Region: GH

City: Obuasi

Location:

Obuasi, Ashanti Region, GH, AN10071

Company name: Epiroc Equipment Ghana Ltd.

Date of posting: Dec 9, 2025

Develop and control the plans and schedules including PPEs, parts, resources and time estimates to execute all on-site & off -site maintenance task operations, with consideration to productivity of staff.

Your Mission

Act as the first point of contact for departmental inquiries and visitors, schedule meetings, and take minutes for relevant sessions.
Administer SAP for invoicing, MIM (B2C) and Docmine for account setup and issue resolution and manage Machine Online (MoL) and Warranty Online (WoL) updates.
Oversee service quotes via BPCS, open and track jobs (contracts, field service, component rebuild) through to closure and invoicing and ensure adherence to internal processes.
Process purchases orders in E-Purchase, liaise with logistics/stores for timely delivery of spares, and manage tools inventory and workshop KPIs.
Prepare monthly reports (labour utilization, NIS, WIP), maintain accurate service records, provide WIP updates for customers, and compile safety/warranty campaign reports.
Handle customer complaints collaboratively, ensure campaign resolutions, manage warranty claims, and support process improvements while maintaining professional customer interactions.

Your Profile

Minimum 2 years in planning and scheduling processes, with strong understanding of maintenance workflows and supply chain management.
Skilled in Microsoft Office (Excel, project planners), PME or similar planning tools, and good knowledge of networks and systems.
Understanding workplace safety regulations and ability to implement safe work practices effectively.
Strong conceptual and practical planning abilities, excellent problem-solving skills, and commitment to continuous improvement.
Ability to prioritize tasks, adapt to changing situations, and work effectively under pressure in fast-paced environments.
Team-oriented with strong negotiation skills for interacting with managers, supervisors, technicians, and customers.
Familiarity with warehouse inventory control, supply chain processes, and ability to manage planning and scheduling enhancements.

Location and other info such as travel requirements etc

Kolwezi, DRC

Why Epiroc?

Are you ready for your next challenge and contribute to Epiroc Groups long-term strategic ambition to grow in the region, being fully responsible to achieve sustainable changes within the organization? As one of our core strategies being Inclusion and Diversity, we are keen to see a mix of genders applying.

Application and contact information:

Last Date to Apply: 23rd of December 2025

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com