Customer Care Specialist

Location: Ust'-Kamenogorsk, Kazakhstan
Department: Parts & Services / Sales Operations
Reports to: Parts and Service Sales & Marketing Manager 

About the Role:

We are seeking a detail-oriented and customer-focused Sales Operations & Customer Service Specialist to join our dynamic team. This role is critical in ensuring smooth order processing, accurate documentation, and high-quality service delivery to key customers across the region.

Key Responsibilities:

• Provide quotations and product availability updates to customers and sales engineers
• Process purchase orders and customer orders in BPCS system
• Issue invoices and credit notes in BPCS and 1C systems
• Prepare and manage contracts, specifications, and consignment agreements
• Ensure trade compliance documentation is complete and accurate
• Coordinate shipments and prepare all supporting documents
• Respond promptly to customer inquiries via email and phone
• Collaborate with internal departments to ensure timely delivery and service
• Provide monthly sales forecasts and reporting to management
• Maintain accurate legal and financial data for customer accounts

Required Skills & Competencies:

• Strong analytical and numerical skills
• Excellent written and verbal communication
• Customer-oriented mindset with a problem-solving attitude
• High attention to detail and accuracy
• Ability to work collaboratively across teams
• Flexibility and adaptability in a fast-paced environment
• Knowledge of supply chain and logistics processes
• Experience with BPCS, 1C, and ACIGN systems is a plus

Qualifications:

• Bachelor’s degree in Business, Logistics, or related field
• 2+ years of experience in sales operations, customer service, or supply chain
• Proficiency in MS Office (Excel, Word, Outlook)