Customer Care Trainee

Are you eager to launch your career in customer service within a global industrial organization? Epiroc is offering an exciting opportunity for a Customer Care Trainee to join our Customer Care team in Ouagadougou, Burkina Faso. As a Customer Care Trainee at Epiroc, you’ll support the customer care team in delivering excellent service and building strong customer relationships. focuses on learning the customer care process, helping solve customer issues, processing orders, and supporting sales activities. The role provides hands-on experience with Epiroc’s products and service systems while developing your skills in customer communication, problem-solving, and internal collaboration.

This entry‑level role is ideal for a motivated individual who is passionate about customer support, learning commercial processes, and developing practical skills in a dynamic, international environment. Reporting to the Customer Care Manager, you will gain hands‑on experience supporting customers while building a strong foundation for future career growth at Epiroc.

Your Mission

• Respond promptly to customer inquiries via phone, email, or other channels, providing accurate product and service information.
• Assist in resolving concerns related to parts, pricing, deliveries, returns, and warranties, escalating complex issues to experienced team members as needed.
• Support the inside sales process by expediting orders, creating quotes or proposals, and processing customer paperwork.
• Maintain accurate records of customer interactions, orders, and follow-ups using customer relationship management (CRM) systems.
• Work closely with Sales, Service, and Supply Chain teams to ensure customers receive timely and effective solutions.
• Complete training on Epiroc’s products, systems, and service processes as part of your professional development..

Your Profile:

• Pursuing or recently completing a degree in Business Administration, Marketing or related field
• Strong interest in customer service and problem-solving
• Excellent communication skills (verbal and written)
• Comfortable working in a fast-paced, team-oriented environment
• Detail-oriented with good organizational skills
• Basic IT skills (MS Office, CRM systems).

Location and other info such as travel requirements etc

Ouagadougou (Burkina Faso)

Why Epiroc?

Joining Epiroc means becoming part of a global industrial leader that is dedicated to innovation, safety, and people development. As a Customer Care Trainee, you will gain valuable hands‑on experience while building skills that form a strong foundation for your professional career.

This role offers the opportunity to:

• Learn how customer care operates within a global industrial organization
• Gain practical exposure to inside sales and end‑to‑end order processing
• Develop technical knowledge of Epiroc’s products and services
• Build proficiency in CRM systems and professional office software
• Strengthen communication skills and customer relationship management capabilities

At Epiroc, learning is continuous, support is collaborative, and your development matters — making this an excellent environment to start and grow your career.

Application and contact information:

Last Date to Apply: 17th of April 2026