Contract Operations Coordinator

Functional area: Service

Onsite or Remote: Hybrid

Country/Region: AU

City: Perth

Location:

Perth, WA, AU, 6000

Company name: Epiroc Australia Pty Ltd

Date of posting: May 26, 2026

The Contract Operations Coordinator role within Customer Care is a complex position requiring a high level of attention to detail. It is responsible for coordinating the accurate tracking of contract operations data to support invoicing, procurement workflows, service job workflows, credit processing, contract fulfilment, and compliance with relevant standards.

As business processes and systems continue to evolve, this role serves as a key contributor and power user across critical platforms, including Data Analytics, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) systems, driving operational efficiency and ensuring data integrity.

Key Responsibilities of the role:

Coordinate the resolution of contract operations data inquiries or issues related to Plodding and Robotic Process Automation (RPA).
Record and monitor daily inventory movements, stock takes for Direct Sale (DS) and Cost Per Meter (CPM) contracts.
Process supplier purchase order requests, handle account payable investigations, and contractor paysheets.
Assist site supervisors with SIM APP stocktake procedures and support monthly stock takes for all Con-Stock contracts.
Monitor and support SIM APP usage.
Generate weekly, mid-month, and end-of-month (EOM) reports for all CPM and DS contracts.
Manage EOM invoicing for all RGD contracts (DS and CPM).
Maintain contract operations data within required systems (e.g., Rig Data Sheets, SAP, Access). Reporting & Data Management
Provide CPM reporting (weekly, monthly, quarterly) for sites and support PPT presentations for EOM.
Conduct monthly circuit stock takes for all CPM contracts.
Open, maintain, and close service jobs and Raisebore/Hire Fleet jobs.
Process contract credits as required.
Input Salesforce data when required.

Key Competencies of the role:

BPCS / M3 Enterprise Resource Planning (ERP)
Salesforce Customer Relationship Management (CRM)
Keep commitment to customers
Drive better customer satisfaction
Demonstrate efficiency
Follow instruction and procedure
Results Focus
Follow instructions and procedure Professionalism
Apply expertise and knowledge Innovation & Solution
Analyse and use sound judgement Communication
Communicate effectively
Work with team The Epiroc Way
Work within the Epiroc Way

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com