General Manager Customer Center Australia

GENERAL MANAGER Customer Center AUSTRALIA

Are you a proactive leader passionate about driving profitable growth, customer centricity, and innovation? Do you thrive in a dynamic environment, building high-performing teams and leading strategic transformation?

We are seeking an experienced General Manager to lead and develop Australia towards ambitious growth, operational excellence, and sustainability targets.

About the role

As General Manager, your mission is to expand and realize our market potential for all divisions in Australia. You will have full responsibility for consolidated operations, driving the business with a focus on passionate people, growth, profitability, and building business synergies. You will ensure that CC Australia continuously gains market share, is recognized as a market leader, and operates with the profitability expected by the Epiroc Group. Furthermore, you will have full legal responsibility for Australia as a country and entity.

Your focus will include growing customer share, strengthening our aftermarket (service and consumables), and re-inventing operational processes in alignment with the Australian Mining Charter.

You will foster an agile, efficient, and high-performing organization, creating a safe and positive working environment with motivated employees, optimum flexibility, gender diversity, and a positive attitude.

Key responsibilities

• Drive profitable organic growth by understanding the customer base and market potential, managing key accounts, and expanding market and customer share.
• Ensure financial transparency and predictability, focusing on price management, cost efficiencies, and operational excellence.
• Lead digital transformation and innovation, including automation, digitalization, and electrification, to maintain market leadership in new technology.
• Foster a high-performing, value-based organization where safety, sustainability, and minimal environmental impact are integral to the culture.
• Develop and execute long-term sustainability roadmaps in line with Epiroc 2030 targets, integrating sustainability into business offerings.
• Promote gender diversity and inclusion, aiming for a 50% mindset in recruitment and continuous improvement each year.
• Implement clear mission, vision, and strategy for the region, ensuring all employees have tangible goals and KPIs, and drive high employee engagement.
• Expand the customer base, improve customer satisfaction year on year, and develop a customer-focused aftermarket organization.
•  Supply Chain to boost internal efficiency and customer satisfaction, ensuring compliance with all processes and policies.
• Accountability for the legal entities in the country

Experience and requirements

• At least 10 years’ experience in similar roles and potentially in highly complex matrix organizations. 
• Experience of running legal entities, compliance, and regulatory
• Previous experience in similar industries is a strong plus. 
• Proven experience managing and nurturing diverse teams 
• Degree in Engineering or relevant fields. 
• Fluent spoken and written English is required, an additional local language is a strong plus.

Location

Perth, Australia

In case a candidate from another country applies and is successful, Expatriate Terms and Conditions may apply.

Recruitment Process

Please send your application through our recruitment system as soon as possible but no later than 2026-01-30. Applications will be reviewed on a rolling basis. Please note that, due to the current regulations, we will only consider applications received through our system and not via email or social media.

For questions about the recruitment process or application please contact Group Talent Acquisition Manager at therese.reinfeldt@epiroc.com 

Epiroc provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. 

Epiroc complies with applicable country, state, and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Epiroc supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.