Key Customer Manager

Key Customer Manager: Capital Equipment Sales

At Epiroc, our vision is “Dare to think new”. 

We challenge our way of working, thinking, and acting to find new and sustainable solutions in a rapidly changing world. We actively seek opportunities that provide platforms to offer viable value adding solutions that will grow our market presence and profitable business outcomes. We dare to question the status quo and offer better outcomes.

This is your opportunity to join the Epiroc team and enter a world of technology and solution innovation, with a focus of commitment and collaboration.

Epiroc is now hiring a Key Customer Manager for our Capital Equipment customers located across Western Australia.

This is a key position within the Epiroc sales organisation, providing both our existing and potential customers with productive and innovative equipment solutions that represent longer term sustainable value for their business bottom line.

As the Key Customer Manager, you will assume responsibility for leading our efforts with a defined group of mining and civil customers located across Perth and regional Western Australia. The role will act as the primary customer contact, owning the customer relationship, while providing a conduit between Epiroc’s other invested business disciplines and our customer’s operating sites and corporate business teams. 

This is a challenging and rewarding position within Epiroc. You will be able to demonstrate a proven knowledge and experience of the industry with the ability to identify specific application understanding and to be able to work through multiple facets of the customers’ requirements to be able to offer viable and workable solutions, which result in market and sales pipeline growth.

You will need a demonstrated ability to engage with a broad range of both internal and external business stakeholders and promote the solutions and capabilities of Epiroc as a whole. 

Your ability to look outside the norm and approach your work methodically and with a self disciplined focus to prioritise and manage tasks effectively will be key to your success in this role. 

There are several attributes that the successful applicant will need to possess, which include:

• The ability to make decisions within set parameters, and the confidence to deliver information to various levels within both Epiroc and the customer’s organisations
• A background in and understanding of business development, account management or general sales
• A technical mindset – you don’t need to be an expert regarding machinery as you will be supported in that space, but a solid understanding of technical considerations is important 
• Highly developed communication skills. Strong collaboration skills and the ability to find common ground with people approaching projects from differing perspectives.
• Exposure to mining and related industries will be well-regarded
• A strong ability and desire to solve problems
• Resilience 
• A competitive nature - the desire to succeed for your customer, yourself and Epiroc 

What we offer:

• Company-paid Income Protection
• Unlimited career opportunities
• Paid parental leave for primary and non-primary carers
• Above NES long service leave
• Years of service recognition awards
• Training and mentorship opportunities
• Flexible work opportunities 

At Epiroc, we want to attract the best talent to join our exceptional team. If you believe your skill set and background closely matches what we are looking for, then “Your passion belongs here!”.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com