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Are you a skilled communicator with an inquisitive mind? Do you enjoy working with a variety of stakeholders towards a common goal? If the answer is ‘Yes’, we want to hear from you!

Service Optimisation

Location: Flexible – Can be based at any Epiroc branch across Australia

Are you a confident communicator with a curious mindset and a passion for bringing people together to get things done? If so, we’d love to hear from you.

Epiroc Australia is currently seeking a highly organised and enthusiastic Service Optimisation Role professional to join our national team. While the role has strong ties to our Kalgoorlie and Newman Service Centres, it can be based at any Epiroc branch across Australia, offering flexibility to the right candidate.

As the Service Optimisation, you’ll work closely with cross-functional teams and stakeholders to coordinate service planning, warranty support, component management – all while helping drive efficiency and service excellence across our operations.

Key Responsibilities:

• Develop, implement, and maintain maintenance schedules
• Process and support warranty-related activities
• Collaborate with Components and SX teams to manage maintenance programs
• Liaise with suppliers and internal supply chain to ensure material availability
• Coordinate with third-party contractors for production-related activities
• Engage directly with customers and vendors to support operational outcomes

About You:

To be successful in this role, you will bring:

• Prior experience in planning, supervisory, and warranty roles within an OEM environment
• Proven capability in scheduling, resource planning, or project management
• Strong analytical, strategic thinking, and problem-solving abilities
• Excellent organisation and attention to detail
• Clear and confident verbal and written communication skills
• Experience with ERP/MRP systems and intermediate to advanced skills in Microsoft Excel and Project
• A collaborative, inclusive approach and the ability to work both independently and as part of a team

Why Epiroc?

Epiroc is a global leader in mining and infrastructure equipment, proudly supporting over 13,000 employees across 150 countries. We are known for our innovation, world-class engineering solutions, and a genuine commitment to the development and wellbeing of our people.

We offer a dynamic, inclusive, and supportive workplace that values diverse backgrounds and perspectives. From career development opportunities to flexibility and financial benefits, we’re committed to helping you thrive.

Epiroc is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander Peoples, and candidates from culturally diverse backgrounds.

Epiroc Australia is looking for an enthusiastic and organised Service Optimisation - West based in Perth who is ready to own their scope and enjoy the benefits of working within a supportive team of subject matter experts. 

As the Service Optimisation - West, you will play an essential role in the operations of our Kalgoorlie & Newman Service Centre, bringing a variety of stakeholders and perspectives together to achieve results.

The key responsibilities of this role include:

• Planning, preparation and implementation of maintenance schedules
• Warranty processing and support
• Working with the components and SX teams on component and SX maintenance
• Communicating with suppliers and supply chain for material availability
• Organising contractors / third party suppliers for production activities
• Customer and vendor interaction

The successful applicant will have:

• Planning, Supervisory and Warranty experience in an OEM environment
• Demonstrated experience in scheduling, resources planning, project management
• Strong problem solving, analytical and strategic planning skills.
• A high standard of organisation
• Excellent written and verbal communication skills
• Working knowledge of ERP/MRP systems
• Intermediate to advanced computer literacy including Microsoft Project and Excel
• Ability to collaborate, work inclusively with others and be autonomous when required

Epiroc is recognised today as a genuine global leader in innovative product engineering solutions. Along with an unmatched commitment to providing world class solutions to its construction and mining customers, Epiroc takes pride in providing a dynamic, supportive and inclusive work environment for over 13,000 people in 150 countries worldwide.

We are an equal opportunity employer and encourage women, Aboriginal, Torres Strait Islander Peoples and people from culturally diverse backgrounds to apply.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com