Technical Product Manager Infrastructure

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives as applicable to certain positions.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances (as applicable).
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements as applicable to certain positions.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our Team as a Technical Product Manager Infrastructure at Epiroc!

Upskill and support Epiroc Service technicians. Increase product reliability, machine availability and user friendliness.

Work Type: Onsite

Responsibilities: 

• Field support:
  • Provide technical support through available channels
  • Conduct technical training
  • Perform First on Market start-ups (FoM)
  • Perform installation where applicable

• Product life cycle:
  • Engage in Product Safety related work
  • Lead / handle duties within Continuous Product Improvement (CPI)
  • Lead / conduct / take part machine testing and verification
  • Secure machine serviceability and user friendliness
  • Be a project contributor and subject matter expert
  • Warranty handling where applicable

• Technical documentation and media:
  • Create and maintain technical training material and media
  • Create instructions related to Technical Service News Bulletins (TSNBs)
  • Create machine specific System descriptions
  • Review machine specific manuals
  • Including internal Epiroc system specific instructions
  • Review Standard Operating Procedures (SOP)

• Functional

• • This position requires extensive international travelling
  • Assist in securing product and application competence among colleagues
  • Set up and execute technical support plans in order to secure customer satisfaction
  • Pick up and utilize synergies between relevant functions related to products

Knowledge/Education:

• • Technical university degree or equivalent experience

Skills and Abilities:

• • Service minded with a humble attitude
  • Analytical and experienced in troubleshooting
  • Drive for innovation and product development
  • Drive to develop own personal and professional skills
  • Social communication and networking skills with a result driven mentality
  • Excellent skills in English both verbal and written
  • Administrative and report writing skills
  • Computer literacy
  • Well organized and structured with an ability to work independently as well as in teams.
  • Good application and technical knowledge
  • Good technical understanding of the Epiroc product portfolio, underground and/or surface.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.