Customer Care Coordinator

Functional area: Marketing & Sales

Onsite or Remote: Onsite

Country/Region: PL

City: Polkowice

Location:

Polkowice, DS, PL, 59-100

Company name: Epiroc Polska Sp. z o.o.

Date of posting: Mar 23, 2026

We are Epiroc, a global market leader with a Swedish work culture. We are currently looking for a friendly, competent, and motivated person to join our small service administration team as a Customer Care Coordinator and support us for a period of 6 months.

Position: Customer Care Coordinator

Location: office in Polkowice

What exactly will your role be?

Service administration in SAP includes service orders processing, invoicing, entering new customers and equipment into the system, data input into SAP.
Comprehensive service of customer orders.
Proactive monitoring of incoming / outgoing deliveries.
Scheduling deliveries to customers in accordance with the terms from shipment to delivery.
Cooperation with forwarders and carriers, booking transport in various means of transport, preparation of documents for customs clearance.
Settlement of complaints about delivery.
Proactive approach to supporting business operations, taking care of the company's good image and protecting resources.
Support in the development and regular monitoring of procedures and key performance indicators for the logistics area.

Our requirements:

Higher education is not required; students are welcome.
Experience in logistics (customer service) and material resource management is an advantage.
Communicative English in speaking and writing.
Knowledge of MS Office; knowledge of SAP (logistics module) will be an additional advantage.
Ability to think creatively and approach operational activities with an open mindset.
Independence and the ability to make decisions under time pressure.
Openness and strong communication skills, enthusiasm, and commitment to task execution.

What do we offer:

We offer a 6-month contract for services.
We will share all our knowledge with you – your manager and the rest of the team will always be there to support you.
We have a friendly, supportive atmosphere, where everyone is on a first-name basis.
We are a diverse team, and we welcome everyone to grow together with us.
The work at Epiroc is dynamic: there are challenges and new things to learn every day, and we are always open to improvement ideas.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com