Technical Service Representative

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation and construction tools. The company was founded in Stockholm, Sweden and has passionate people supporting and collaborating with customers in more than 150 countries.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities.

Recognition for your hard work includes:

• • Competitive wages and annual employee bonus and incentives.
  • Family-friendly benefits package.
  • Company matching group retirement savings plan.
  • Paid vacation and sick time.
  • Fleet vehicles and travel allowances.
  • Support for relocations.
  • Employee perks and discounts.
  • Trades apprenticeships.
  • Support for growth, training and education.
  • Progressive flexible work arrangements.
  • Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.
  • Sustainable employment and growth.

Join our team as a Technical Service Representative - RDT, where you'll drive operational excellence and customer success in the Rock Drilling Tools business!

As a valued member of our Rock Drilling Tools (RDT) division, you will take on the role of a drilling specialist, providing essential support to customers both regionally and nationally. Your responsibilities will also include driving business growth by showcasing the superior quality of our products and services.

If you're eager to drive operational excellence and elevate customer satisfaction to new heights, seize this exciting opportunity to make a real difference! 

Responsibilities:
•    Champion the sales growth of all Secoroc RDT products in specific region.
•    Work closely and support the sales team in their marketing efforts of our RDT products.
•    Conduct site RDT product testing with emphasis on Top Hammer, DTH, and Rotary drilling applications.
•    Provide and present detailed service reports on product performance.
•    Develop and recommend technical parameters with key customer contacts.
•    Identify areas for performance improvement and propose solutions to customers.
•    Document competitor activities.
•    Possible vacation relief in other areas.

•   Additional tasks as may be required.

Experience:
•    Computer literacy in Microsoft Office and Outlook.
•    Report preparation and presentation.
•    Good knowledge of excel, able to run spread sheets and calculations.
•    Experience with grinding equipment and techniques are considered an asset.
•    Open pit mining experience is an asset.
•    Proficient in English.
•    Ability to communicate in French is an asset.

Knowledge/Education:

•    Knowledge of both surface and underground drilling applications considered an asset.
•    Computer literacy in Microsoft Office and Outlook.

Skills and Abilities:
•    Business and target oriented.
•    Determination to provide customer satisfaction.
•    Self-motivated and results oriented.
•    Able to absorb new concepts quickly.
•    Highly developed communication and interpersonal skills.
•    Dedicated team player who will provide unprecedented customer support at all times.
•    Willingness to travel extensively.
•    Able to give presentations about products improvements / test results.
•    Able to independently drive on mine sites and deal with different departments on site.
 

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at http://www.epiroc.com.

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