Customer Service Representative

It all starts with people. People like you.

New ideas come from people who see opportunities instead of obstacles. Those who dare to challenge the status quo and are not afraid of failure. They constantly seek ways to improve things. Do you want to help us change the mining exploration?

At Epiroc, our employees benefit from a passionate team that supports them sustainably, efficiently and safely. No challenge is too great for our curiosity and perseverance to improve productivity, safety and sustainability.

Description

The Customer Service Representative’s product knowledge enables them to support our customers in Sudbury and the Maritime provinces, accelerate order delivery, and create an exceptional customer experience. A solid team player will have you working collaboratively with the Regional Manager, Technical Sales Representative and the warehouse staff to ensure our customers are getting the best service ever.

Responsabilities

• Manage all orders from customers as well as expediting orders by working closely with the production center
• Generate sales through product information and support
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers
• Handle complaints, propose appropriate solutions and ensure follow-ups
• Drive product engagement
• Support exploration product training
• Coordinate deliveries with the logistics team 

Training and Experience

• College degree is an asset
• Three (3) years of related sales experience
• Knowledge of manufacturing business environment 

Skills

• Proven customer support experience
• Strong sense of urgency and task ownership
• Proficient in Microsoft 365
• Strong phone and active listening skills
• Solid organizational and planning abilities
• Excellent English communication (written & verbal)
• French an asset