Key Account Manager

Main Accountabilities : 

• Driving Aftermarket Sales Performance
  Develop and execute account-specific strategies to achieve revenue and profitability targets for parts, services, and solutions.
• Customer Relationship Management
  Act as the primary point of contact for key accounts, developing strong relationships with Decision-makers & Stakeholders (Senior Management), fostering long-term partnerships through proactive engagement, understanding customer needs, and delivering tailored solution.
• Technical and Commercial Support
  Provide specialized technical assistance and commercial guidance to customers, ensuring optimal equipment performance and value-added services.
• Market Insight and Strategic Planning
  Analyze market trends, competitor activities, and customer behavior to identify growth opportunities and enhance the value proposition for aftermarket offerings in your customer accounts.
• Collaboration and Continuous Improvement
  Work closely with internal teams-Operations, Product Support, and Business Line Managers-to ensure seamless execution of service projects and continuous improvement initiatives.
• Compliance and Safety
  Uphold company standards for safety, quality, and compliance in all customer interactions and service activities.

Requirements :

• Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial), Business Administration, or a related field. A Master's Degree in Business or Management is an advantage.
• Professional certifications in Sales Management, Customer Relationship Management, or Aftermarket Operations are considered a plus.
• Minimum 5-8 years of experience in aftermarket sales, key account management, or technical sales within the heavy equipment or mining industry.
• Proven track record in managing strategic accounts, negotiating service contracts, and delivering revenue growth.
• Strong exposure to technical support and commercial negotiations for parts and service solutions.
• Familiarity with ERP systems, inventory management, and warranty claim processes is desirable.
• Understanding of aftermarket products, parts, and service solutions for heavy equipment or mining industry.
• Strong ability in contract negotiation, pricing strategies, and revenue growth planning.
• Skilled in building and maintaining long-term partnerships with key accounts.
• Ability to analyze market trends, customer needs, and develop account-specific strategies.
• Familiarity with ERP systems, inventory management, and warranty processes.
• Excellent communication and interpersonal skills for effective stakeholder engagement.
• Strong analytical ability for market trend analysis and strategic planning.
• Safety-first mindset and compliance with SHEQ standards.

Placement : Sumbawa, NTB, Indonesia