Field Service Technician - Surface : Tarkwa GHA

About Epiroc
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

Mission:  Field Service Technicians are crucial to ensuring the optimal performance and reliability of our equipment. In this role, you will provide timely service support to resolve technical problems, conduct monitoring and testing to ensure equipment functionality, and lead product demonstrations to showcase the capabilities of our products. You will troubleshoot, repair, and install parts to minimize downtime and reduce costs, enhancing overall productivity and significantly contributing to customer satisfaction and the success of our products

Main Duties & Responsibilities:

• Regularly review and update tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate tool inventory list.
• Provide technical support in the form of troubleshooting either by phone or on-site, focusing on accurate and detailed problem-solving.
• Supply parts information in the form of suggested stocking guides.
• Provide warranty support; evaluate and validate claims, discuss issues with the Product Company, and submit service reports to support claims.
• Complete daily work assignments as requested by the Customer.
• Use analytical skills to thoroughly troubleshoot, identify problems, and complete the repair of mechanical, hydraulic, electrical, and pneumatic systems either by phone or on-site.
• Understand the Company's warranty policy and take initiative in processing warranty claim reports in the field.
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and the correct use of PPE. Safety is our first priority. Work sustainably, being conscious of the environmental impact.
• Always maintain a courteous and professional demeanour and communication with customers and internal staff.

Competences, Skills & Experience:

• Demonstrated ability to work effectively within a team environment.
• Excellent communication skills, both internally and externally.
• A proactive mindset with a willingness to identify and pursue improvement opportunities.
• Capability to work efficiently with minimal supervision.
• Possession of a valid driver's license.
• Basic computer proficiency, familiarity with Epiroc Surface Equipment, and prior work experience demonstrating strong mechanical aptitude and a solid work ethic.
• Ability to read and interpret basic hydraulic and schematic diagrams.
• Expertise in Rig Control Systems (RCS) is advantageous.

Educational Qualifications:

• Mincom Certificate is required.
• **Completion of TL1 and TL2 training within the first three months of employment is mandatory.
• **Completion of Safe Start Modules 1-5 within the first year of employment is required.

Additional Information:

We seek active listeners, who possess strong analytical thinking, and demonstrate a growth mindset. Proficiency in Microsoft Office programs (MS Excel, PowerPoint, etc.), effective time management, and skills in coaching and mentoring are essential. A successful candidate will also excel in problem-solving, critical thinking, and uphold the values of diversity, equity, inclusion, and belonging. Team building and exceptional customer service are a must.

Closing Date: 23 May 2025

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com