Field Service Technician - Underground

Join Our Team as a Technical Service Specialist – Underground Mining

At Epiroc, we’re looking for a skilled professional to deliver exceptional technical service and support for our Underground Mining (UMR) customers and internal teams. You’ll play a key role in ensuring optimal equipment performance while promoting a strong customer-care culture that builds trust and long-term partnerships.

In this role, you’ll proactively support service processes to guarantee smooth order handling, reduce working capital, and enhance operational efficiency. Your expertise will help us grow market share and achieve sustainable, profitable growth through outstanding service delivery.

Your Mission

• Perform Pre-Delivery Inspections (PDI), routine maintenance, and troubleshoot/repair Epiroc products to manufacturer standards.
• Run diagnostics on equipment and components, identify root causes, and execute repairs, including hydraulic and electrical systems.
• Ensure proper use and maintenance of tools, equipment, and company assets while working safely and sustainably.
• Communicate service activities promptly, issue technical reports, and manage spare parts identification and requests.
• Maintain professional customer interactions, manage multiple tasks in a fast-paced environment, and utilize service software (Fleetsync, Techinfor, ACIGN).
• Adhere to safety and environmental standards, promoting correct PPE usage and sustainable work practices.

Your Profile:

• Complete all company-required training (TL1, PDI procedures, machine specs, schematics reading within 3 months; Safe Start Modules within 1 year).
• Hold a valid driver’s license with a clean driving record.
• Minimum 2 years’ experience with underground mining machines and solid knowledge of electrical, mechanical, hydraulic, and pneumatic systems.
• Proficient in MS Office and basic computer skills; ability to use service-related programs.
• Strong time management, communication, analytical thinking, and teamwork skills; open to continuous learning and collaboration.
• Ability to work flexible hours and manage multiple priorities in a fast-paced environment.

Location and other info such as travel requirements etc

Obuasi, Ghana

Why Epiroc?

Joining the Product Support Division (PSD) means becoming part of one of the fastest-growing departments in the mining industry. You’ll work with a wide range of advanced machine models, giving you the opportunity to expand your technical expertise and stay at the forefront of innovation.

This role is designed to help you develop customer-centric skills, project management capabilities, and technical proficiency through hands-on experience and continuous training. You’ll not only solve complex challenges but also build strong relationships with clients, making a real impact on their operations.

What’s more, this position offers a clear path for career growth, including the possibility of leading projects and advancing into leadership roles within the department. If you’re passionate about technology, problem-solving, and driving customer success, this is the perfect place to accelerate your career.

Application and contact information:

Last Date to Apply: 28th of January 2026