Service Supervisor - Field

Epiroc Equipment Ghana Ltd. is looking for a technically strong and people-focused Service Supervisor - Field to join our Parts & Services Division EMEA in Tarkwa, Ghana. If you are passionate about leading field service teams, solving complex technical challenges, improving mining equipment performance, and delivering exceptional customer service, this is an opportunity to make a real operational impact while representing Epiroc's commitment to safety, reliability, and service excellence.

 Location: Tarkwa, Ghana
 Reporting to: Service Manager

Are you an experienced technical professional passionate about mining equipment, maintenance excellence, and developing high-performing teams? As our Service Supervisor - Field, your mission will be to lead and coordinate field maintenance activities for Epiroc surface mining equipment, ensuring outstanding equipment availability, reliability, and performance. You will combine hands-on technical expertise with strong leadership, customer engagement, condition monitoring, and continuous improvement to empower technicians, strengthen customer partnerships, and consistently deliver Epiroc Superior Standards.

Your Mission

• Lead and coordinate site-based maintenance activities, schedules, resources, and technical support to maximize equipment availability and reliability.
• Provide expert troubleshooting and technical support across mechanical, electrical, hydraulic, pneumatic, RCS, and CANBUS systems, including root cause and failure analysis.
• Facilitate safety, technical, and operator training while coaching and developing frontline technicians to strengthen competence and self-sufficiency.
• Drive condition monitoring and preventive maintenance initiatives, including oil sampling and diagnostic practices, to identify potential failures early.
• Collaborate with customers, service teams, product companies, dealers, and other stakeholders to resolve technical concerns and improve machine performance.
• Maintain accurate technical documentation, diagnostic reports, warranty information, and service records while ensuring compliance with Epiroc safety standards, policies, and operational disciplines.

Your Profile

• To succeed in this role, you should bring a strong blend of technical knowledge, leadership capability, customer focus, and practical mining equipment experience.
• Bachelor's/Honours degree or equivalent in Mechanical Engineering or a relevant technical discipline, and/or appropriate trade-qualified mechanical expertise.
  Strong technical knowledge of surface drilling and mining equipment, preferably Epiroc products, supported by advanced electrical fault-finding and maintenance capabilities.
• Demonstrated competence in hydraulics, pneumatics, RCS, CANBUS systems, root cause analysis, and applied failure analysis.
• Relevant Epiroc Essential Basics training/certification and other required technical training would be advantageous.
• Strong leadership, coaching, customer-relations, teamwork, and problem-solving skills, with the ability to work independently and manage multiple priorities.
• Strong verbal and written English communication skills, good technical reporting abilities, and working knowledge of Microsoft Excel, Word, and Office 365; experience with mining contractors and drilling markets is highly desirable.

Why Work at Epiroc?

At Epiroc, you will have the opportunity to combine technical expertise with leadership in an environment where safety, innovation, operational excellence, and customer success are at the heart of what we do. This role gives you exposure to modern mining equipment, maintenance and reliability practices, condition monitoring, technical problem-solving, and the development of frontline technical talent.

You will also become part of a collaborative team where your knowledge and ideas can make a meaningful difference. We offer an environment that encourages continuous learning, professional development, teamwork, and opportunities to strengthen your technical and leadership capabilities while helping our customers achieve sustainable operational performance.

If you are passionate about technical excellence, developing people, and delivering exceptional service in the mining industry, we would like to hear from you.

Last Date to Apply: 08 October 2026

Please submit your application through the appropriate Epiroc recruitment channel before the closing date.

Epiroc is committed to creating an inclusive and respectful workplace that values diversity of background, perspective, and thought. We welcome applications from all qualified individuals and foster an environment where everyone has the opportunity to flourish.