Business Manager

NASA CONNECT Business Manager

Calgary, Alberta, Canada

www.epiroc.com

United in Performance. Inspired by Innovation.

Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. This perfectly describes our brand, products, and employees. We believe that we can find groundbreaking, innovative solutions when we work together. To do this, we believe in diverse teams that work together across borders to develop, produce, market, and service the most innovative products available.

Epiroc is a vital part of a sustainable society and a global productivity partner for mining and infrastructure customers. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation, and construction equipment and tools for surface and underground applications. Customers all over the world rely on our expertise and innovations to help grow their businesses. Epiroc, based in Stockholm, Sweden, had revenues in excess of CAD 6 billion in 2024, and has 20,000 passionate employees supporting and collaborating with customers in about 150 countries.

WHAT DOES A CAREER WITH US OFFER YOU?

• Join an industry leader with operations all over the world
• Opportunities for growth and development
• Comprehensive total compensation package

ROLE SUMMARY FOR YOU

The NASA CONNECT Business Manager provides business leadership for NASA Connect and supports the development of the international connectivity business. This role is responsible for driving growth, managing international CONNECT solutions (including 3D‑P), and ensuring scalable, high‑margin delivery across global markets.

WHAT YOU WILL DO

Safety

• Understand and implement Epiroc Occupational Health & Safety policies
• Lead safety excellence with a goal of zero harm

Business Strategy

• Drive controlled growth with a focus on margin optimization
• Lead selective, high‑value projects with predictable outcomes
• Productize solutions to improve scalability and repeatability
• Position connectivity as a growth catalyst across the business
• Collaborate closely with local sales teams to strengthen customer value
• Strengthen Epiroc’s position as a total solutions provider and trusted partner

Business Development

• Drive CONNECT sales in collaboration with Customer Centres (CCs)
• Champion international connectivity projects supporting bundled equipment sales
• Ensure fulfillment of approved business cases
• Support market outlook development and sales target setting

Sales Management

• Participate in monthly CONNECT opportunity reviews
• Ensure accurate and up‑to‑date Salesforce opportunity records
• Provide expert sales support and guidance to CCs
• Develop and deliver sales training programs
• Support customer meetings and solution development
• Assist in resolving customer issues as they arise

Business Line Leadership

• Act as the CONNECT business line champion and ambassador
• Represent CONNECT in customer meetings, Epiroc events, and industry forums
• Promote cross‑divisional bundled solutions
• Collaborate proactively across regions, divisions, and business lines

Product Management

• Develop and maintain CONNECT product roadmaps and supporting business cases
• Identify and advance R&D initiatives for new and enhanced solutions
• Establish international supplier agreements
• Oversee design, manufacturing, and supply processes
• Implement standardized design and product management practices
• Productize network solutions and reduce bespoke delivery
• Manage IP protection and certification requirements
• Develop sales, technical, and training materials in collaboration with Sales & Marketing
• Gather customer feedback to inform product development

Vendor Management

• Act as global CONNECT vendor manager
• Manage supplier relationships, forecasts, pricing, training, and certifications
• Resolve warranty claims and commercial disputes

Solution Delivery

• Own solution delivery to meet customer and Epiroc business case (P&L) expectations
• Support lifecycle management including aftermarket services and technical support
• Drive continuous improvement through customer and end‑user feedback

THE COMPETENCIES WE ARE LOOKING FOR

• Customer Focus – Build long‑term, sustainable customer and partner relationships
• Leadership – Act strategically, lead by vision, empower others
• Self‑Management – Demonstrate integrity, autonomy, and accountability
• Planning & Execution – Set plans, steward targets, maintain long‑term focus
• Professionalism – Strong business acumen with P&L accountability
• Innovation & Solutions – Think strategically and lead change
• Communication – Communicate with influence and clarity
• Collaboration – Encourage cross‑functional teamwork
• The Epiroc Way – Act in alignment with Epiroc values and ways of working

MORE ABOUT US

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their development and careers with support from their leaders.

Our employees are hardworking, curious, passionate, and committed. A talented workforce is essential to execute our strategy. We have a long-term view on recruitment to ensure we have the right expertise and leadership competencies. Epiroc sees diversity as key to grow fresh ideas and innovative solutions.

We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com

Epiroc supports employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity, or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.