Service Administrator

Service Administrator

📍 Athens or Thessaloniki, Greece
🕒 Full-time

At Epiroc, we are passionate about delivering innovative solutions that help our customers succeed. We are looking for an organized, customer-focused Service Administrator to join our team and play a key role in supporting our service operations across Greece.  

More importantly, we're looking for someone who will become a great member of our team. Skills and experience matter, but so do collaboration, positivity, and a willingness to support colleagues. We value people who enjoy working with others and building strong relationships.

What you will do

As a Service Administrator, you will be at the heart of our service organization, ensuring smooth coordination between customers, service technicians, suppliers, and internal teams. Your responsibilities will include:

• Managing service orders from quotation through execution to final invoicing.
• Coordinating spare parts orders, deliveries, and backorders.
• Planning and coordinating field service assignments for service technicians.
• Maintaining service documentation, invoices, and customer records.
• Supporting service agreements and monitoring their execution.
• Handling customer inquiries and ensuring timely and professional communication.
• Monitoring service order progress and helping resolve operational issues.
• Working closely with customers, service technicians, suppliers, and colleagues across the business to ensure excellent service delivery.

Who you are

We're looking for someone who likes working with people, enjoys keeping things organized, and is always willing to help customers and teammates.

You will likely be successful in this role if you:

• Have experience in service administration, customer support, aftermarket operations, or a similar role.
• Are comfortable working with MS Office and ERP systems.
• Communicate fluently in Greek and have a good working knowledge of English.  
• Are organized, proactive, and solution-oriented.
• Can manage multiple priorities and keep things moving forward.
• Enjoy collaborating with different people and departments.
• Are a team player who supports others and contributes to a positive working environment.
• Have a growth mindset and are eager to learn and develop.  

Why join Epiroc?

• Flexible location: the role can be based in either Athens or Thessaloniki.
• A varied role with plenty of interaction and coordination across the business.
• Opportunities to learn, grow, and develop your career within a global organization.
• The chance to work closely with customers and make a visible impact on service performance.
• A culture built on safety, respect, innovation, and customer focus.

If you're looking for a role where you can combine organization, customer service, and teamwork, we'd love to hear from you.

Apply today and become part of the Epiroc team.