Account Manager

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives as applicable to certain positions.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances.
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements as applicable to certain positions.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.
• Sustainable employment and growth.

Join Our Team as a Account Manager at Epiroc!

The role of Account Manager – Epiroc Products is an opportunity to develop and grow business prospects for Epiroc’s Equipment Sales, Service, associated products. Based out of Thunder Bay, this position will be responsible in taking our surface construction & underground mining business to the next level. You will be responsible for owning the customer relationships and always maximizing your focus on customer centricity.

Work Type: Onsite

Responsibilities:

To develop and grow business prospects and customer relationships for products & services within the Epiroc portfolio

• Manage and coordinate the introduction of new products into the market with a focus on equipment, automation, and digitalization.
• Champion the development of a territory management plan to increase Epiroc’s market share of Northwestern Ontario through direct or indirect channels
• To call on all customers in the Thunder Bay, Wawa and Geraldton & surrounding area. Note: The candidate will be responsible for all contractors working on customer properties.
• Keep Regional Manager and National Sales Manager informed about market conditions and development in Salesforce.
• Assist inventory manager to make sure that the warehouse has the right inventory and products are accounted for.
• To provide leadership to the organization to ensure a good return for both the client and the company.
• To implement guidelines and procedures for contracts, service shop and products in order to minimize waste and increase performance of personnel and equipment.
• To issue monthly follow-ups on contract and product performance, (month-end report)
• Co-operate with technical department
•  Assist A/R department in collection procedures.
• Provide feedback to the Product Company on market, customer, and product needs / development
• To provide technical solutions for drilling applications
• Employ management techniques that maximize cost efficiency for the client.
• Organize and schedule pro-active test drilling with the purpose of improving our chances for obtaining new business, as well as reactive trouble shooting, with the purpose of retaining existing business.
• Investigate complaints and inquiries on all product lines - Education of customers on proper use of products, best practice and establish procedures where necessary.
• Technical information to customers
• Support and contribute to growth and business development in Canada
• Responsibilities list are the main ones but not limited to.
• You will also be required to spend a good portion of your time (min 2 days a week) underground and surface pits, best practice and be a key to helping our customers find efficiencies and continuously improv

Knowledge/Education:

• 5 years of construction or mining related education and / or work equivalent.
• 5 years of sales and marketing in the construction or mining business or work equivalent
• Experience working in the Surface and Underground Drilling Products and Parts & Service business lines along with prior Account Management experience within Epiroc will be considered asset

Skills and Abilities:

• General knowledge of Epiroc products & applications along with the construction / mining market in Canada
•  A proven track record of achieving growth in business market development along with customer share
•  Experience in the construction / mining industry will be considered an asset
• Superior skills in customer relations & sales with an aptitude to hunt for new business
• Portrays experience in market research & development
• Possess a high degree of technical ability & initiative
• Ability to travel throughout the region at a 50% minimum
• Portrays superior customer service skills

Wage/salary for position: $95,912.00 - $126,870.00

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at http://www.epiroc.com.