Customer Care Representative

United in Performance. Inspired by Innovation.

The Customer Care Representative is the customer relationship expert responsible for upselling and maximizing customer satisfaction. They are the key point of contact for daily customer business, maintaining strong relationships with existing customers and developing relationships with new customers.

The work environment is representative of what an employee encounters while performing the essential functions of this job within an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually low to moderate.

Responsibilities:

• Provide top-notch customer experiences, responding to inquiries and managing inside sales processes efficiently.
• Maintain strong relationships with existing and new customers, collaborating with the Sales Team for increased revenue.
• Investigate and resolve concerns related to part sales, pricing, deliveries, returns, warranties, and technical issues.
• Actively contribute to growing parts revenue, expedite orders, and assist with warranty claims processing.
• Create quotes, proposals, and return merchandise authorizations (RMAs), ensuring timely processing and follow-up.
• Collaborate with customers for future parts ordering, proactive planning, and utilization of Epiroc e-commerce platforms.
• Participate in employee development programs, including training and personal development opportunities.

Requirements:

• Bachelor’s degree preferred or equivalent work experience of 3-5 years in an Inside Sales/Proposal/Customer Service role
• High School Diploma or equivalent required
• Full cycle sales management & B2C/B2B experience required
• Mining and/or construction industries experience is highly preferred
• Proficiency in MS Office, especially Word, Excel and Outlook required
• Exceptional oral, verbal and written communication skills required
• Must be self-motivated, detail oriented and highly organized
• Ability to organize and manage multiple priorities
• May be required to work On-Call hours as business needs require

Epiroc USA LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law.

Employment at Epiroc USA LLC is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines.  All employment is continued on that basis.  No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing.  Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

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United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. 

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.  

Learn more at www.epirocgroup.com