Sr. Services Engineer

Are you in for a big challenge, like contributing to the success of new global company? Epiroc is the company demerged from Atlas Copco in April 2018, with shareholders' and stock exchange approvals. Epiroc is a leading global productivity partner to the mining, infrastructure, and natural resources industries. Epiroc stands for innovation, commitment, and collaboration, which is the speed to market & industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers’ first choice.

  Job Description: Sr. Services Engineer

Key Responsibilities: 

•    Operation management and team management/allocation.
•    Safety, Compliance & Workplace Standards
•    Drive a ZERO INJURY culture and ensure full compliance with SHE guidelines.
•    Ensure implementation of housekeeping, 5S, SOP, SMP, and safety standards at all work locations.
•    Participate in workplace safety audits, hazard identification, and SHE incident reporting with corrective actions.
•    Technical Service Execution
•    Perform daily, scheduled, breakdown, and corrective maintenance activities to achieve targeted availability, MTTR, and MTBF.
•    Lead advanced troubleshooting for CAN BUS, hydraulic, and electrical systems on surface drill rigs like Smart ROC T40.
•    Conduct RCA, FMEA, failure analysis, and implement improvement actions.
•    Implement predictive maintenance strategies to reduce unplanned downtime.
•    Fleet, Operations & Asset Optimization
•    Monitor fleet performance, machine health, and operational contract KPIs.
•    Ensure optimum availability of critical components, floats, and sub assemblies.
•    Strengthen preventive maintenance discipline, backlog management, and statutory compliance.
•    Customer & Contract Support for timely invoicing and payment processing.
•    Manage technical interactions with key customers, ensuring timely complaint resolution.
•    Support contract execution under AMC, FMSC.
•    Provide detailed shift, daily, and monthly technical reports.
•    Team Leadership & Capability Building
•    Guide service technicians and channel partner teams in best practices.
•    Conduct technical training and skill upgradation programs.
•    Support manpower planning and shift operations.
•    Continuous Improvement & Reporting
•    Participate in Kaizen and AO initiatives.
•    Use data analysis to improve reliability, safety, and performance indicators.
•    Ensure accurate documentation of complaints and maintenance logs.

Qualifications:

•    BE / Diploma in Mechanical or Electrical Engineering.
•    6-10 years of experience in servicing HEMM, surface drill machines, or related heavy equipment.
•    Experience with reliability engineering and predictive maintenance tools.
•    Operation & team management
•    Strong technical competency in hydraulic, electrical, and CAN BUS systems.
•    Excellent troubleshooting and analytical skills.
•    Proficiency in MS Office.
•    Strong communication, customer focus, and leadership ability.
•    High discipline in safety, documentation, and operational procedures.

Skills & Competencies:

•    Effective planning and resourcing.
•    Customer delight and smooth operation
•    Achievement of contractual KPI and more
•    Timely invoicing and payment processing
•    Repeat equipment orders in future.

Location:  Udaipur, Rajasthan, INDIA

Why should you apply for this position?

• We provide opportunities for personal growth (interesting tasks, development programs, and the ability to move to different positions).
• Our employees like us (there is a friendly atmosphere, we work in pleasant and modern environment).
• We give our colleagues the opportunity to uphold their own ideas.

The last date of application is 08th June 2026.