The Service Planner at Khanbogd branch

KB Workshop Planner/Admin

Join Epiroc Mongolia LLC as a KB Workshop Planner/Admin within our Parts & Service department. This role offers a fantastic opportunity to advance your career in a globally recognized mining industrial company dedicated to innovation, quality, and operational excellence. It is based in our Khanbogd branch and plays a pivotal role in aligning workshop operations with customer requirements and the company's strategic objective / Work on a 14 days on, 14 days off roster/ 

About the Role

As a KB Workshop Planner/Admin, you will be responsible for planning, coordinating, and organizing daily to annual workshop activities to ensure optimal productivity, quality, and efficiency. You will serve as a critical link between technical teams, supply chain, and customer demands, managing resources and information flow to support uninterrupted operations.

Key Responsibilities

• Develop and manage detailed workshop activity plans on daily, weekly, monthly, quarterly, and annual schedules by analyzing service demand, customer needs, and resource availability.
• Ensure the timely availability of spare parts, materials, and equipment by coordinating procurement, inventory management, and logistics with relevant departments and suppliers.
• Oversee communication and documentation related to maintenance planning and scheduling, promoting transparency and accuracy in information sharing.
• Review and coordinate work orders and purchase requisitions to confirm resource allocation and procurement compliance.
• Collaborate across Epiroc Mongolia branches and customer sites to coordinate logistics, dispatch, and delivery, guaranteeing service continuity and operational efficiency.
• Utilize SAP or similar maintenance planning systems for scheduling, inventory, and reporting purposes; drive continuous improvement in system use and data accuracy.
• Implement occupational health and safety practices within workshop operations to maintain a safe working environment for all personnel.

Required Skills, Competences, and Experience

• Strong communication and interpersonal skills that foster effective teamwork and stakeholder engagement.
• Ability to operate independently with minimal supervision while managing multiple tasks efficiently.
• Previous experience in maintenance or technical service environments is advantageous, facilitating deeper understanding of workshop operations and customer expectations.
• Proficient in English (intermediate to advanced) for both spoken and written communication to ensure clarity in documentation and coordination.
• Basic financial acumen with capability to prepare cost calculations and estimations contributing to budgeting and resource management.
• Well-versed in occupational health and safety principles to uphold regulatory compliance and the welfare of the workforce.
• Exceptional planning, organizational, and time management skills that ensure deadlines and service levels are consistently met.
• A positive, solution-oriented attitude with strong problem-solving and decision-making capabilities.
• Bachelor's degree in Finance, Business Administration, or a related field that supports the analytical and administrative needs of the role.
• Intermediate or advanced skills in Microsoft Word and Excel to manage reporting, documentation, and analysis effectively.
• Experience with maintenance planning, work order management, and supply chain coordination to promote seamless workshop operations.
• Proficiency in SAP or equivalent maintenance planning systems to optimize scheduling and resource utilization.
• Strong analytical skills including root cause analysis and operational decision-making to improve maintenance processes and efficiency.
• Understanding of equipment operation, maintenance costs, and operational efficiency metrics to align workshop activities with business goals.
• Capacity to coordinate across multiple stakeholders spanning technical teams, suppliers, and customers, ensuring productive collaboration and communication.

Behavioral Competencies

• Excellent communication skills characterized by clarity, transparency, and active listening.
• Ability to multitask effectively and manage competing priorities in a dynamic environment.
• An active learning mindset committed to continuous professional growth and adaptability to evolving workshop needs.

Why Join Us?

Working at Epiroc Mongolia LLC means becoming part of a global leader in the mining industry with opportunities for professional development in a dynamic, inclusive, and innovative environment. You will collaborate with a diverse global team, gaining exposure to cutting-edge technologies and practices that shape the future of mining services.

We are committed to providing a supportive workplace where your contributions are valued, and your career ambitions can flourish. Join us and contribute to building efficient, safe, and customer-centric workshop operations that drive our collective success.

The Service Planner at Khanbogd branch