Customer Care Representative

Your Mission as a Customer Care Representative

Are you passionate about delivering exceptional customer service and ensuring customers receive the right products and support when they need them?

At Epiroc, our customers depend on efficient supply chain processes, accurate order management and responsive service to keep their operations running. As a Customer Care Representative, you will play a vital role in supporting customers across Namibia by coordinating orders, managing consignment stock, supporting warehouse operations and ensuring a seamless customer experience. This is an excellent opportunity for someone who enjoys building relationships, solving problems and working in a fast-paced, customer-focused environment.

What you'll do

• Manage customer orders, quotations and service-related transactions, ensuring accurate processing and timely communication throughout the order lifecycle.
• Support the management of warehouse and consignment stock by coordinating replenishment activities, assisting with forecasting and ensuring inventory accuracy across customer sites.
• Build strong customer relationships by providing regular updates on orders, responding to enquiries, resolving complaints and delivering a high standard of customer service.
• Collaborate closely with sales, warehouse and supply chain teams to support parts sales growth, optimize inventory availability and improve overall service delivery.
• Coordinate logistics and distribution activities, including shipment tracking, stock transfers, backorders, manual purchases and the resolution of stock-related issues.
• Maintain customer and operational records, prepare monthly KPI reports and ensure all documentation is completed and filed in accordance with company procedures.
• Support service operations by managing service job administration, monthly service agreement invoicing and capital equipment order processing.
• Promote compliance with Epiroc policies, corporate governance standards and SHEQ requirements while contributing to continuous improvement initiatives across the business.

What you'll bring

• Bachelor’s degree in Supply Chain Management, Customer Service, Business Administration or a related field, together with a valid driver's licence.
• Minimum three years' experience in customer care, customer service, warehousing, supply chain or a related operational environment.
• Strong customer service and relationship management skills, with the ability to communicate professionally with customers and colleagues at all levels.
• Experience managing orders, quotations, inventory, logistics or other customer support processes within a structured business environment.
• Excellent organizational, planning and administrative skills, with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Ability to work independently, take initiative and perform effectively under pressure in a fast-paced environment.
• Good computer literacy and the ability to work with business systems, reporting tools and Microsoft Office applications.

Who you are

• You are customer-focused and committed to delivering service excellence.
• You communicate professionally and build strong working relationships.
• You are organized, detail-oriented and able to prioritize effectively.
• You thrive in a fast-paced environment and remain calm under pressure.
• You take ownership of your work and proactively solve problems.
• You enjoy collaborating with others while also working independently.
• You are adaptable, dependable and committed to continuous improvement.

Location: Windhoek, Namibia

Closing Date: 22 September 2026

Why join us?

At Epiroc, you'll be part of a global organization that values customer success, teamwork and continuous improvement. You'll have the opportunity to work closely with customers, sales teams and operational stakeholders while developing your expertise in customer care, supply chain and business operations.

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information such as a photo, ID number, address or date of birth from your application.

Epiroc is a global productivity partner for mining and construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment and solutions for surface and underground applications. The company also offers world-class service and aftermarket support, as well as solutions for automation, digitalization and electrification. Learn more at www.epirocgroup.com.