Service Trainer

About Epiroc

Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc

By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation. The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries. Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

Your mission as a Service Trainer

As a Service Trainer at Epiroc, you’ll empower technicians, partners, and customers with the knowledge and skills to maximize equipment performance. You’ll deliver training, provide valuable product feedback, and mentor others to drive safety, efficiency, and long-term success.

What you’ll do

• Deliver high-quality training to Epiroc service centres, sales teams, product companies, technicians, dealer partners, and end users for applicable product lines.
• Provide product operational feedback to the responsible Divisions through Epiroc reporting systems, direct communication, and product counsel updates.
• Use Epiroc documentation to deliver consistent messaging aligned with global training standards.
• Collaborate with Product Companies to develop training curriculum, offering feedback to improve published materials and strengthen stakeholder relationships.
• Facilitate Capital Equipment and Divisional testing and demonstrations to improve product longevity, collaborating with Product Companies to resolve performance issues and implement solutions.
• Leverage customer data to create customized training plans that enhance efficiencies in operations and maintenance.
• Guide service technicians in career development, fostering self-sufficiency in problem-solving.

What you’ll bring

• Education: Technical diploma or degree in Mechanical/Electrical Engineering or related trade qualification.
• Experience: 3-5 years in mining or construction equipment maintenance/service.
• Certification: Assessor accreditation with the relevant SETA (e.g., Mining and Minerals Sector Education and Training Authority - MQA or MESETA).
• Strong knowledge of hydraulic, pneumatic, and electrical systems.
• Excellent communication and presentation skills.
• Ability to work independently and travel extensively within Namibia with some international travel.
• Proficiency in English; local language knowledge is an advantage.
• Valid driver's license and Namibian work eligibility.
• Familiarity with Namibian mining regulations and safety standards.

Who you are

• An effective communicator who connects well at all levels.
• Culturally adaptable and able to work across diverse environments.
• Highly organized with strong planning skills.
• Skilled in assessment and evaluation to improve performance.
• Customer-focused, always striving to deliver value.
• Committed to continuous learning and improvement.

Location: Windhoek

Closing Date: 02 October 2025

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.