Technical Service Representative

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives as applicable to certain positions.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances (as applicable).
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements as applicable to certain positions.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our Team as a Technical Services Representative - Exploration at Epiroc!

Under the supervision of the Regional Manager, Exploration – Midwest Canada, the Technical Sales Representative is responsible for promoting products and services within the mineral exploration drilling industry. Epiroc provides high-quality drilling solutions, including diamond tools, drilling equipment, accessories, and related services.

In this role, you will support sales growth, build strong customer loyalty, and ensure a high level of client satisfaction. You will also implement established sales strategies, assess and respond to customer needs, and proactively identify and develop new business opportunities.

Work Type: Onsite

Shift Timings (If applicable): 8:00 AM – 5:00 PM

Responsibilities:

• Identify our customers’ needs and propose added value solutions.
• Identify customer needs and propose value-added solutions.
• Conduct prospecting activities to identify and develop sales opportunities.
• Visit client drill sites to provide appropriate tools, technical support, and ensure ongoing customer satisfaction, including post-sale follow-up.
• Develop and maintain strong client relationships to build trust in products and services.
• Prepare and present detailed service and field reports, including product performance and site visit summaries.
• Apply marketing strategies and promotional initiatives to support sales growth.
• Maintain strong understanding of assigned markets and advise clients on selection of diamond tools and drilling-related products.
• Identify opportunities for performance improvement and recommend solutions to customers.
• Conduct field tests with clients to demonstrate product quality, performance, and value.
• Provide technical advice to optimize tool selection and usage based on terrain type and drilling conditions.
• Cover territories including British Columbia, Yukon, Northwest Territories, Alberta, Saskatchewan, and Manitoba, with potential international travel.
• Provide support for warehouse and office operations as required.
• Support vacation coverage in other regions when required.
• Monitor and document competitor activity and market trends.

Knowledge/Education:

• Experience in exploration core drilling, geotechnical drilling practices, or demonstrated high level of mechanical and technical competence.
• Ability and willingness to travel up to 50% of the time.
• High school diploma required.
• Proficiency in Microsoft Office (Excel, Word, Outlook), including the ability to create spreadsheets, reports, and presentations, and navigate internal applications and databases.
• Valid Class 5 driver’s licence.
• Strong written and verbal communication skills.
• Results-driven with strong attention to detail, organizational skills, and the ability to work independently in a fast-paced environment with a sense of urgency.
• Knowledge of surface and underground drilling applications considered an asset

Skills and Abilities:

• Business and target oriented
• Strong commitment to customer satisfaction.
• Self-motivated and results-driven with the ability to work independently.
• Ability to quickly learn and apply new concepts.
• Highly developed communication and interpersonal skills.
• Strong team player with a commitment to providing consistent and high-quality customer support.
• Willingness to travel extensively.
• Ability to prepare and deliver presentations on product improvements and test results.
• Ability to independently travel to mine and exploration sites and effectively engage with various internal and external stakeholders.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear. Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.

Job Application Deadline:

“This job will be posted until 13/06/2026, after which applications will no longer be accepted.”